This is an example incident

Mon, 16 Jan 2023 16:06:01 +0000

Jan 16, 16:06 UTC
Resolved - Empathize with those affected and let them know everything is operating as normal.

Jan 16, 15:56 UTC
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Jan 16, 16:02 UTC
Identified - As you continue to work through the incident, update your customers frequently.

Jan 16, 16:32 UTC
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.